E-commerce
AI phone support for online stores
Give shoppers instant answers about orders, deliveries and returns without growing your support team, and keep your people free for the questions that need them.
What your agent does
Order and delivery updates
Look up order details during the call with mid-call tools on the Grow and Scale plans.
Returns and refunds
Explain your return policy and collect the details your team needs.
Busy-season capacity
Handle several calls at once, so shoppers aren't left waiting during sales.
WhatsApp and SMS follow-ups
Send tracking links and confirmations by text after the call.
Common use cases
- Order status
- Delivery questions
- Returns and exchanges
- Product questions
- Follow-ups with opted-in customers
Questions and answers
Can it look up orders?
Yes. Connect your store with mid-call tools (Grow and Scale) or the automation platform so the agent can check order details during the call.
Can it send tracking links?
Yes. The agent can send a text message with the details during or after the call.
Explore more
Launch your AI phone team today
Create your first agent in minutes and let it answer, qualify and book while you focus on the work.